1. Overview & Publisher Identification
This Privacy Policy applies to all mobile applications, web applications, services, and software developed or operated by PRIMEBASE TECHNOLOGIES LTD (collectively referred to as "we", "us", "our", or "the Agency").
We are committed to providing full transparency regarding the collection, storage, processing, and protection of user personal and sensitive data in strict compliance with the Google Play Developer User Data Policy , Apple App Store Guidelines, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).
2. Information We Collect
Depending on the specific app features you interact with, we may collect the following types of information:
A. User-Provided Information
Information you voluntarily submit to us, such as your full name, email address, phone number, organization name, or custom inquiry message when filling out contact or project estimation forms.
B. Device Metadata & Telemetry
Technical information automatically sent by your operating system when running our apps, including device model, operating system version (iOS/Android), screen resolution, IP address, system locale, and network provider information.
C. Performance & Crash Diagnostics
Anonymous crash logs, stack traces, execution latency, and memory utilization statistics captured via diagnostic SDKs (such as Firebase Crashlytics) to ensure software stability and crash-free reliability.
3. Sensitive Device Permissions
Our mobile apps only request runtime permissions that are strictly necessary for core functionality. Permissions are requested dynamically with explicit user prompt dialogs:
- Camera / Photos: Used solely if an app feature requires image uploads or document scanning. We never access your camera or photo library in the background.
- Push Notifications: Used to deliver real-time notifications, status updates, or account alerts. You can disable notifications anytime in system settings.
- Network State & Internet Access: Used to communicate securely with our cloud backends via SSL/TLS encryption.
- Biometrics (Touch ID / Face ID / Fingerprint): Used strictly for secure local authentication on your physical device. Biometric keys remain stored safely in the device hardware enclave (Keystore / Keychain) and are never uploaded to servers.
4. How We Use Collected Data
We process collected data exclusively for the following transparent purposes:
5. Data Sharing & Third-Party Service Providers
We do NOT sell, rent, or trade personal data to advertisers or third-party data brokers under any circumstances.
We may integrate trusted third-party SDKs and cloud services to facilitate app functionality. These providers process data under strict data protection agreements:
6. Data Retention & User Deletion Rights
We retain collected data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
How to Request Data Deletion
You have the right to request access to, correction of, or permanent deletion of your personal data at any time. To submit a data deletion request:
We process and confirm all deletion requests within 14 business days.
7. Children's Privacy Policy (COPPA Compliance)
Our services and general mobile applications are intended for users aged 13 and older (or 16 in certain European jurisdictions). We do not knowingly collect personal data from children under 13 without verifiable parental consent.
If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us at info@primebaseltd.online, and we will immediately erase such information from our records.
8. Data Security Measures
We implement enterprise-grade technical and organizational security measures to protect user data against unauthorized access, loss, or alteration. These measures include:
- Transport Layer Security (TLS 1.3 / SSL) encryption for all data in transit.
- AES-256 encryption for sensitive data at rest.
- Strict role-based access control and API key rotation.
- Routine vulnerability scans and penetration testing.
9. Developer Contact Information
If you have questions, concerns, or feedback regarding this Privacy Policy or our data handling practices, please contact our Data Compliance Team: